Frequently Asked Questions

Due to us not applying for our zoo license, our “exotic” animals are no longer on public display. You can read our initial statement from 30th January here.

Yes, you’re welcome to pay on the door, but you do receive discounted rates when booking online!

Yes, you’re welcome to visit with your friends!

As long as you want (during our open hours!).

Yes we have plenty of FREE on-site parking.

It can be muddy during winter so please bring suitable footwear and sun cream and hats for the summer months.

Some of the animals are quite shy due to their life before the sanctuary, so unfortunately you can’t touch all of them – some of them may come over and say hello though! Please remember to sanitise your hands before and after touching any of the animals.

We have a strict no feeding policy at Hopefield – due to the nature of our animals being rescues, a lot of them are old or poorly, so are on special diets. You can always help feed our animals by donating towards their food.

Yes, we do.

Yes our Gift Shop / Entrance and Max’s Café both accept cash.

Yes, our family ticket is available for £28.00 (2 adults & 2 children, or 1 adult & 3 children) when booking online, or £34.00 on the gate.

Max’s Café serves sandwiches, baguettes, cakes, snacks, and hot & cold drinks. You can eat inside the tearoom, the tearoom marquee, or out outdoor eating area located in the events field. 

Yes, you’re welcome to bring a picnic with you. We have picnic tables set up in our Events Field.

No, you must stay with your children for your entire visit.

We have an accessible toilet on site, along with an entrance to our Gift Shop and Max’s Café. However, most areas of the sanctuary are on grass / mud / woodchip terrain which can become very muddy and uneven during the wetter months, and wouldn’t be accessible by wheelchair unfortunately.

You’re welcome to, but please be aware that most areas of the sanctuary are on grass / mud / woodchip terrain which can become very muddy and uneven during the wetter months, and would be difficult to push a pushchair through unfortunately.

Yes there are plenty of hand-washing stations on site. Please remember to use these frequently during your visit.

We are home to several cats and goats, so please be aware of this before visiting. 

We do not allow smoking or vaping anywhere on site.

We have numerous staff that are qualified first-aiders.  Please use the office, gift shop, or Max’s Café as your points of contact if you need a first aider during your visit. You can call us on 01277 201110.

We do!

Yes we welcome you to bring your furry friend as long as they’re friendly and remain on a lead at all times.

Unfortunately not.