FAQ

Pre-booking isn't essential, but is recommended as you'll receive discounted admission fees online, and visitor numbers will be capped so entry won't be guaranteed if we're at capacity.

Yes, you're welcome to visit with your friends!

We are now closed for the winter, until Monday 28th March 2022 (COVID-19 and weather dependent).

Yes we have FREE on-site parking.

It can be muddy during winter so please bring suitable footwear and sun cream and hats for the summer months.

Some of the animals are quite shy due to their life before the sanctuary, so unfortunately you can’t touch all of them – some of them may come over and say hello though! Please remember to sanitise your hands before and after touching any of the animals.

We have a strict no feeding policy at Hopefield – due to the nature of our animals being rescues, a lot of them are old or poorly, so are on special diets. You can always help feed our animals by donating towards their food.

Yes, we do.

Yes, our family ticket is available online for £20.00, or on the door for £22.00 (2 adults & 2 children, or 1 adult & 3 children).

Max's Café serves sandwiches, baguettes, cakes, snacks, and hot & cold drinks. You can eat inside the tearoom, the tearoom marquee, or out outdoor eating area located in the events field, with picnic benches spaced out to allow for social distancing. We also have a marquee for food bought off-site to be consumed.

Yes, you’re welcome to bring a picnic with you. We have picnic tables set up in our Events Field, which have been spaced with social distancing taken into consideration, so please don’t move them, along with a specific picnic marquee should the weather turn.

No, you must stay with your children for your entire visit.

We have an accessible toilet on site, along with an entrance to our Gift Shop and Max's Café. However, most areas of the sanctuary are on grass / mud / woodchip terrain which can become very muddy and uneven during the wetter months, and wouldn't be accessible by wheelchair unfortunately.

You're welcome to, but please be aware that most areas of the sanctuary are on grass / mud / woodchip terrain which can become very muddy and uneven during the wetter months, and would be difficult to push a pushchair through unfortunately.

Yes there are plenty of hand-washing stations on site. We have also added 8 hand sanitising stations around the sanctuary as well. Please remember to use these frequently during your visit.

We are home to several cats (free roaming) and goats, so please be aware of this before visiting. Regarding COVID-19, please follow the government guidelines.

We do not allow smoking anywhere on site.

We have numerous staff that are qualified first-aiders, but due to the pandemic and social distancing, if the issue is minor i.e. child stung by stinging nettles, we may talk you through steps to help, as opposed to issuing the treatment ourselves. Please use the office as your point of contact if you need a first aider during your visit. You can call us on 01277 201110.

We do!

Yes we welcome you to bring your furry friend as long as they remain on a lead at all times.

Unfortunately not, but you are welcome to drop off / pick up closer to the entrance and then move your car into the main car park afterwards.