FAQ

No – all visitors MUST book before their visit. This will enable us to manage the number of visitors on site at any one time.

Yes, you're welcome to visit with your friends! From Monday 17th May 2021, groups of up to 30 people are permitted on the sanctuary grounds. From Monday 19th July 2021, these restrictions will be lifted.

For weekday visits you can stay for any amount of time between 11am and 3pm.

For weekend visits there are designated time slots. The morning slots are 10am – 1pm, 10.30am - 1pm, and 11am – 1pm, and the afternoon slots are 1.30pm – 4.30pm, 2.pm - 4.30pm, and 2.30pm - 4.30pm.

From Monday 19th July to Sunday 29th August 2021, we will be open 7 days a week between 10am and 4pm, with no timeslots.

Yes we have FREE on-site parking.

It can be muddy during winter so please bring suitable footwear and sun cream and hats for the summer months. Wearing a face mask around the sanctuary is not compulsory, however it is recommended. To be permitted in our Gift Shop and Tea Room, wearing a mask IS compulsory.

Some of the animals are quite shy due to their life before the sanctuary, so unfortunately you can’t touch all of them – some of them may come over and say hello though! Please remember to sanitise your hands before and after touching any of the animals.

We have a strict no feeding policy at Hopefield – due to the nature of our animals being rescues, a lot of them are old or poorly, so are on special diets. You can always help feed our animals by donating towards their food.

Yes, we do.

Yes, our family ticket is available online for £20.00, or on the door for £22.00 (2 adults & 2 children, or 1 adult & 3 children).

Max's Café is currently operating a takeaway service only. There is an outdoor eating area located in the events field, with picnic benches spaced out to allow for social distancing. We also have a marquee for food bought on site to be consumed.

Yes, you’re welcome to bring a picnic with you. We have picnic tables set up in our Events Field, which have been spaced with social distancing taken into consideration, so please don’t move them.

No, you must stay with your children for your entire visit.

We have an accessible toilet on site. Due to COVID-19 we have had to build a one-way path around the sanctuary to allow people to socially distance. Some areas of the route, like the field walkway, are on uneven terrain. These grassy areas can become incredibly muddy if we have wet weather, and wouldn't be accessible by wheelchair unfortunately. Please feel free to contact us for more information prior to your visit.

Yes you’re welcome to bring a pushchair, however, we will not be permitting double-width ones due to narrow pathways in some areas of the sanctuary. Due to COVID-19 we have had to build a one-way path around the sanctuary to allow people to socially distance. Some areas of the route, like the field walkway, are on uneven terrain. These grassy areas can become incredibly muddy if we have wet weather, and wouldn't be accessible by wheelchair unfortunately.

Yes there are plenty of hand-washing stations on site. We have also added 8 hand sanitising stations around the sanctuary as well. Please remember to use these frequently during your visit.

We are home to several cats (free roaming) and goats, so please be aware of this before visiting. Regarding COVID-19, please follow the government guidelines.

We do not allow smoking anywhere on site.

We have numerous staff that are qualified first-aiders, but due to the pandemic and social distancing, if the issue is minor i.e. child stung by stinging nettles, we may talk you through steps to help, as opposed to issuing the treatment ourselves. Please use the office as your point of contact if you need a first aider during your visit. You can call us on 01277 201110.

We do!

Yes we welcome you to bring your furry friend as long as they remain on a lead at all times.

Unfortunately not, but you are welcome to drop off / pick up closer to the entrance and then move your car into the main car park afterwards.